Shipping policy
Shipping Policy
Last Updated: September 29, 2026
At Orchiss, we are committed to processing and delivering orders as quickly and reliably as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. public holidays. During holidays, promotions, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
Estimated Delivery Time
For orders shipped within the United States:
Standard Shipping: 3–7 business days after shipment
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to destination, carrier delays, weather conditions, holidays, or other circumstances outside our reasonable control.
Shipping Costs
Available shipping methods and applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
We may occasionally offer free shipping promotions. When available, the applicable terms will be displayed on our website or during checkout.
Order Tracking
Once your order ships, we will send a shipping confirmation email containing tracking information when available.
Please allow up to 48 hours after shipment for tracking information to update in the carrier's system.
If your tracking information has not updated after a reasonable period, contact us at help@orchiss.com.
Delivery Delays
Although we work with shipping providers to deliver orders within the estimated timeframe, occasional delays may occur because of:
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Severe weather
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Carrier disruptions
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U.S. public holidays
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High shipping volumes
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Incorrect or incomplete addresses
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Other circumstances outside our reasonable control
If your shipment appears to be significantly delayed, contact help@orchiss.com with your order number so we can assist you.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error after placing your order, contact us at help@orchiss.com as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Orchiss is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.
Lost Packages
If tracking indicates that your package was delivered but you cannot locate it, please:
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Check around the delivery location.
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Check with household members or neighbors.
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Verify the shipping address on your order.
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Contact the shipping carrier.
If you are still unable to locate your package, contact us at help@orchiss.com with your order number and tracking information. We will review the situation and assist where reasonably possible.
Damaged Packages
Please inspect your order when it arrives.
If your order arrives damaged, contact us promptly at help@orchiss.com and provide:
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Your order number
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A description of the issue
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Clear photographs of the damaged packaging and/or product where applicable
We will review the issue and work with you toward an appropriate resolution.
Fragrance Shipping
Some fragrance products may be subject to additional carrier transportation requirements because they can contain alcohol or other regulated ingredients.
Where applicable, Orchiss ships products using shipping methods and carriers appropriate for the products being transported. Certain shipping methods or destinations may therefore be unavailable for particular products.
Available shipping options will be shown during checkout.
International Shipping
International shipping availability, where offered, depends on the destination and product.
Customers are responsible for providing accurate delivery information. Customs duties, import taxes, or other charges may apply depending on the destination and will be the customer's responsibility unless otherwise stated during checkout.
Some fragrance products may not be eligible for shipment to certain international destinations because of carrier or transportation restrictions.
Contact Us
For questions about shipping, tracking, or an existing order, please contact:
Orchiss
Operated by Maxwellgear LLC
Email: help@orchiss.com
Phone: +1 (910) 851-5350
Address:
43 Hackensack St
East Rutherford, NJ 07073-1413
United States